Foire aux questions

• Am I entitled to a charitable receipt for my contribution?

  Answer:

  A charitable receipt is issued for contributions of $20 or more. Your charitable receipt will be mailed to you in the weeks following the end of the fundraising campaign. You will receive a charitable receipt for the amount of your contribution.

• How can I change or cancel my monthly donation?

  How can I change or cancel my monthly donation?

  Simply contact us at 416-968-8255 or email us at dons@tfo.org so that we can change or cancel your donation, as you wish. We'd love to hear from you and help you.

• Is my donation tax deductible?

  Is my donation tax deductible?

  Yes, your donation is tax deductible at a minimum of $20 accumulated per year.
  

• I lost my tax receipt, how do I get a new one?

  I lost my tax receipt, how do I get a new one?

  Please contact us at 416-968-8256 or by email at dons@tfo.org and we will send you a duplicate by email.
  

• How do I change my mailing address?

  How do I change my mailing address?

  To change your mailing address, please contact us at 416-968-8256 or email us at dons@tfo.org with your new contact information.
  

• Can I make my monthly donations from my bank account?

  Can I make my monthly donations from my bank account?

  Pre-authorized debiting from your bank account is the most cost-effective way to make a monthly donation, which means that a larger portion of your donation supports Groupe Média TFO. You can make your monthly donation by credit card using this form, then contact us to switch to your bank account at any time. You can also call us if you would like to arrange a monthly bank withdrawal at the outset.

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• How do I cancel my payment?

  How do I cancel my payment?

  If you wish to cancel your payment or if you are having difficulty completing a transaction, please contact us at 416-968-8255. If you have any other questions, please call us at the same number or email us at dons@tfo.org. We would be happy to hear from you and help you.
  

• Can I make a bequest donation to TFO Media Group?

  Can I make a bequest donation to TFO Media Group?

  Yes, TFO Media Group accepts publicly traded securities as charitable donations. You will receive a tax receipt for the average value of these securities on the day we receive them. You can also email us at dons@tfo.org or call us at 416-968-8255.
  

• Can I make a security donation to TFO Media Group?

  Can I make a security donation to TFO Media Group?

  Yes, TFO Media Group accepts publicly traded securities as charitable donations. You will receive a tax receipt for the average value of these securities on the day we receive them.
  

• What fees are deducted from my contribution?

  Answer:

  No charge! 100% of your contribution in the section goes to the project you support. Related costs such as transaction fees or platform maintenance are fully covered by TFO.

• How do I change my credit card?

  How do I change my credit card?

  To make changes to your credit card information or to change your monthly donation payments, please contact us at 416-968-8256 or by email at dons@tfo.org.
  

• When will I receive my tax receipt?

  When will I receive my tax receipt?

  Tax receipts that reflect all your donations during the calendar year are mailed at the beginning of the following calendar year, usually in mid to late February.